Rbaji Privacy Policy — Our complete commitment to protecting your data

Rbaji collects two types of information from users — data you provide directly and data collected automatically. Each piece of information has a specific purpose, and nothing unnecessary is collected.

Every piece of data Rbaji collects has a clear, specific purpose. No data is gathered for vague or unnecessary reasons. The key purposes are outlined below:

• Account management: Identity information is required for registration, login, password reset, and KYC verification.
• Payment Processing: Financial information is used to securely process deposits and withdrawals.
• Fraud Prevention: Suspicious transactions and account activity are monitored to keep your balance secure.
• Customer Support: Our customer care team can access your information to provide prompt support when needed.
• Personalised experience: Relevant games and offers are shown based on your gaming preferences.
• Legal Compliance: Certain data must be retained to meet Anti-Money Laundering (AML) and other regulatory requirements.

Rbaji's data protection measures meet international standards. We safeguard your information on both technical and administrative levels.

• All data transmissions are encrypted using TLS 1.3 protocol
• Server data is stored with AES-256 encryption
• Regular third-party penetration testing is conducted
• Two-factor authentication (2FA) is supported and encouraged
• Firewall and intrusion detection systems remain active at all times
• Only authorised personnel can access data on a need-to-know basis

Rbaji does not sell your data to third parties. However, sharing certain information may be necessary in specific circumstances to deliver our services.

The Rbaji website and app use cookies — small data files stored in your browser that help enhance your experience. Below are the types of cookies used by Rbaji:

You can disable optional cookies through your browser settings. However, disabling essential cookies may affect the proper functioning of Rbaji.

As an Rbaji user, you have important rights over your personal data. To exercise any of these rights, please reach out to our support team.

Rbaji does not permit anyone under 18 to register. If a minor has registered by any means, the account will be suspended immediately upon discovery and all personal data will be deleted.

Rbaji's platform may include certain third-party games or services that have their own privacy policies, which may differ from Rbaji's. Rbaji is not responsible for the privacy practices of such third parties.

Third-party payment gateways (such as bKash, Nagad) operate under their own privacy policies. Rbaji only shares information strictly necessary for processing transactions.

Rbaji does not retain your data longer than necessary. However, certain information must be kept for a specified period to comply with legal obligations.

• Account Information: Retained while your account is active and for up to 5 years after closure.
• Financial transaction records: Retention for 5–7 years is mandatory under anti-money laundering laws.
• Gaming Log: Retained for 2 years for dispute resolution purposes.
• KYC Documents: Retained for up to 5 years in accordance with legal requirements.
• Marketing Data: Data is deleted within 30 days of opting out.

Some of Rbaji's services run on servers located around the world. If your data is transferred to a server outside Bangladesh, it is stored with the same level of protection.

For international transfers, Rbaji ensures that the destination country has adequate data protection laws or contractual safeguards in place. No data is transmitted through unsecured channels.

Rbaji reserves the right to update this Privacy Policy. For any significant changes, users will be notified via their registered email or app notification — typically 30 days in advance.

Continued use of Rbaji after any changes take effect will be considered acceptance of the updated policy. The latest version will always be available on this page.

For any questions about this Privacy Policy, to exercise your data rights, or to raise any concerns, please contact Rbaji. Our team is always ready to help.